Engagement Manager, Retail Analytics

Role and Responsibility

He/She will play a vital role in leading and managing consulting and analytics engagements and teams. He/She will maintain and develop client relationships as required. He/She will manage analysts and prioritize objectives in order to achieve the highest levels of client satisfaction and targeted financial results. He/She will be responsible for building and managing client relationships by working closely with account managers of our clients. He/She will be responsible for building capabilities within the Retail practice and support new prospect conversions in collaboration with Sales.

Other responsibilities include:

  • Understand client’s business questions and be able to develop solution architecture, both for existing clients as well as prospects.
  • Make sure that all project deliverables are completed on schedule and in accordance with client’s needs and expectations.
  • Lead client engagements and assignments to ensure appropriate resource utilization, resource utilization, and quality assurance.
  • Capability Development: Work with the team to help build cutting-edge solutions that can be readily taken to market
  • Provide guidance to junior analysts for solving problems, developing analytical strategies, and helping them apply analytical techniques and frameworks.
  • Ensure that all deliverables meet client expectations, and meet all compliance and regulatory requirements
  • Work closely with the sales team to help acquire new clients. 
  • Define standard metrics and KPIs for clients and establish processes to measure them
  • Recruit, train, develop and coach talent.
  • Generate insights and present findings and deliverable to a client that meets business requirements.

Attributes and Skills

  • Knowledge of variety and advanced analytics and research approaches, including:
  • Ability to independently manage research engagements from start to finish, delivering actionable insight within established timelines and budget
  • Experience in customer insights research and analytics is a strong plus
  • Experience working in a consultative capacity (internal or external) is a strong plus
  • Strong analytical thinking skills. Ability to creatively solve business problems, innovating new approaches where required.
  • Ability to interpret research findings for multiple audiences, extract insights and communicate effectively
  • Deep understanding of Retail industry, with ability to converge industry priorities with cutting-edge analytics solutions
  • Experience interfacing with clients or high-level executives
  • Outstanding oral and written communication skills
  • Must have excellent project management skills and have experience managing multiple work streams and projects at one time
  • Must have the ability to adapt to changing business priorities in a fast paced business environment
  • Needs to be a thought leader and question and push boundaries

Other requirements

  • MBA or advanced degree in a quantitative discipline is required.
  • 7+ years of experience in business consulting with an emphasis on Customer Insights/ Customer loyalty analytics
  • Experience in and understanding of Retail industry is a strong plus
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