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Senior Infrastructure Manager

The Role

S/He will provide overall leadership and strategy supporting the delivery of IT Infrastructure services to Fractal’s office across the globe.  Services include, but are not limited to, e-mail, collaboration, network, storage, cloud, server, database and backup/recovery. This position partners with IT peer organizations, business leaders and vendors to manage and continuously improve and evolve IT Infrastructure services.

Qualification & Experience:

  • 7 to 10 years of experience
  • Own  and drive assigned IT Infrastructure projects to their successful completion
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Change, Incident, Problem and Capacity Planning experience
  • SLA and or KPI review and management experience
  • Competency in architecting effective solutions to various business needs.
  • Technical Knowledge of Storage, Network and Compute (Windows, UNIX) environments
  • Must have hands-on knowledge of router and switch configurations (LAN, WAN, VLAN).
  • Hands on knowledge of managing Virtualization environment based on Citrix and VMWare
  • Hands on experience on scripting knowledge (Bash / PowerShell)
  • High Availability, Disaster Recovery, Business Continuity, Data Management, Capacity Management, and/or Application Service Resiliency
  • Service monitoring, management, and automation expertise using Microsoft System Center, Puppet, etc.
  • Experience with cloud providers such as Office 365, Microsoft Azure, Rackspace, Amazon, Google Cloud, etc.

Certification: ITIL V3 (mandatory)

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